Friday, March 19, 2010

Customer Care Again

Continuing on the customer care note, got an interesting call.
I had got my car serviced from Hyundai a few days ago. So the customer care called to know my feedback. It was a sweet voice of a lady.
This is how it went (Original was in Hindi, translated to English for my global audience!! - Ya there is not even local audience as of now but I like to think Long term!!!)

CC: Good Morning Sir. I am calling from ABC Hyundai. Am I talking to Mr. Shadaab.

Me: This could be me. But may be they bungled up with cell numbers.

Me: No. You have got the wrong number.

CC: Oh. You own a Santro?

Me: Yes.

CC: You got it serviced it on 13th.

Me: Yes. But my name is Sidharth

CC: Oh! Sir, I would like to ask you how was the experience.

Me:Not even a sorry!!!

Me: Ya, it was OK.

CC: Were you satisfied with the washing of the car.

Me: Yes I was.

CC: And Overall experience?

Me: Ya good!

CC: Out of 10, how many marks would you like to give us.

Me: umm... 8

CC: Why have you cut 2 marks???

Me: WTF.. what a question!!!! Well..because you call me and don't know my name. And because somebody changed the channel in the customer lounge when Sachin was batting that day!!!

Me: You had promised that some stains on the seat cover will go off. But they didn't. But that's Ok. You didn't charge me for it.

CC: So why cut the marks?

Me: Because you Overpromised and Underdelivered!!

CC: whaat??

Me: Nothing. you promised something and could not do it

CC: But we didn't charge for it.

Me: Ya Ok.

CC: Sir, 9 and 10 marks are for excellent. and below that Very Good..

Me: what the hell!!!!

Me: OK. 9 marks.. Fine now????????

CC: Thank you sir!!

1 comment:

Neera Grover said...

hahahah.....mast :) !!aunty must have been a topper in her academic times chasing a university rank!